General conditions

Article 1, Definitions
In the General Terms and Conditions (hereinafter GTC), the following definitions shall apply:

Handler:
An independent health care provider, member of the professional association MBOG (Society for the Advancement of Orthomolecular Medicine), CAT or another professional organization recognized by health insurance companies, and acting as an independently established practice, with its own AGB code;

Client:
The person to whom advice is provided by the practitioner or his legal
representatives;

Physician:
The primary care physician or specialist by whom the client was referred to the practitioner;

Practice address:
The location at which the practitioner’s practice is conducted;

Article 2, General
The practitioner gives advice to the client at the practice address provided as such, unless mutually
otherwise agreed. Of any change in the practice address, the client will be informed immediately
stated.

Article 3, Basic
The practitioner may treat the client either on a personal basis or by formal referral
treated by the physician. In the latter case, the practitioner keeps the physician informed of the
course of treatment. Client data will not be provided to
third parties provided.

Article 4, Absence and cancellation of appointments
If the client is unable to be present at the practice address on the agreed date and time
are he should inform the practitioner as soon as possible. If the client is within
48 hours before said time gives notice to the practitioner of his or her inability to attend, or no
gives such notice, the practitioner is entitled to charge the fee for the relevant
appointment to be charged to the client. Concerning appointments on a day following a
Sunday or on one or more recognized holidays, said period of 48 hours shall be deemed to commence
at 6 p.m. on the last preceding regular business day. Regarding an ordinary Monday, the
Therefore, deadline in at 6 p.m. on the preceding Friday. If cancellation of an “intake
consultation” occurs after you have completed and submitted the intake questionnaire, then the practitioner is
entitled to charge the full cost of the intake consultation.

Article 5, Pricing
Before treatment begins, the practitioner will inform the client orally or in writing which
rates apply. These rates include VAT or other legal charges if and for
As far as those should be calculated. The practitioner is entitled to pass on price increases
conduct if and to the extent that unforeseen price-increasing circumstances arise after the
conclusion of the agreement. In which the practitioner relies on the fact that on Jan. 1 of each
calendar year there may be a rate change.

Article 6, Intellectual Property
The practitioner retains at all times all rights to any opinions, plans made by her,
documents, images and/or the information and “know-how” relating thereto, even
when fees have been charged for it or improvements have been made afterwards,
at the client’s request or otherwise. The items mentioned in the previous sentence may be used without written
permission of the practitioner may not be copied either in whole or in part, other than for
internal use at the client, nor be handed out or otherwise disclosed, nor
are used or made available by the client other than for the purpose,
for which they were provided by the practitioner.

Article 7, Payment
Unless otherwise agreed, payment by the client to the practitioner should preferably be
by pin transaction, or cash to be made at the end of the consultation. The client will receive per
treatment a note. Agreed packages must be paid in advance by invoice.
Compensation by the client with existing or alleged claims against the practitioner from which
reason whatsoever, is expressly excluded. If the amount indicated on the note is exceeded
payment date, the invoice amount will be increased by a €5.00 administrative fee.
If the bill is not paid 30 days after the billing date, the practitioner is entitled to proceed with
retroactively from the first day of due legal interest on the
owed, as well as all costs related to the collection of the
relevant claim, which expressly includes costs incurred for collection by
a collection agency and court costs.

Article 8, Impracticability of the assignment
The practitioner has the right to suspend the agreed consultations/activities
if due to circumstances beyond its control or of which it was aware at the time the contract was concluded
of the agreement was not or could not have been aware of it or because of illness, is temporarily prevented from performing its
obligations. If performance becomes permanently impossible, the contract may
be dissolved for that part not yet fulfilled. Neither party in that
case, entitled to compensation for damages suffered as a result of the dissolution.

Article 9, Liability
By its nature, the practitioner’s advice is outcome-oriented without guaranteeing that outcome.
The practitioner excludes any liability with respect to damage or injury or illness arising from
or related to the client’s compliance with advice provided by the practitioner,
unless there is intent or gross misconduct on the part of the practitioner. Provided that
eligible for compensation only those damages, for which the practitioner is insured.
In doing so, the following restrictions must be observed; Not for reimbursement in
eligible business losses, loss of income and the like, from whatever cause
arise. For damages caused by intent or gross negligence by third parties, the practitioner is
never liable. If, for any reason, the practitioner’s insurer does not make
payment proceeds, the practitioner’s liability will at all times be limited to at least
highest twice the rate of 1 consultation. The practitioner is not responsible or liable
for the consequences of misinformation resulting from an unknown and/or concealed
health aspect.

Article 10, Complaints
1. Complaints about the actions of your practitioner can first be discussed with the
practitioner.
2.If the complaint handling referred to in paragraph 1 does not lead to a result acceptable to you, you can submit a complaint via the complaint regulations of the professional organization where the practitioner is affiliated (in this case the MBOG – KAB (Complaints Committee for Alternative Treatment Methods). An information card with the necessary information is available from your practitioner.

Article 11, Applicable law and choice of forum
Only the civil court having jurisdiction in the practitioner’s place of business has jurisdiction
take cognizance of disputes. Dutch law applies.